01
The real cost of a phone seat
What a receptionist actually costs once you add employer NI and pension. It is not the number in your head.
Free live training
Stop Hiring People to Answer Your Phone
A receptionist on £25,000 actually costs you about £28,500. Two of them to cover a working day is around £57,000. Here is what businesses are doing instead.
22 October 2026 · 8pm UK · Live on Zoom · 45 minutes
Plain English. No jargon, no hype. From someone running real businesses.
What I’m covering
02
Why the daytime calls hurt most
The ones you miss while everyone is already on the phone cost you more than the ones at night.
03
A live call to a real client's agent
I ring it on camera and try to break it. You judge it yourself.
04
What you cannot currently see
Most owners have no idea what the phone is costing them, because a missed call leaves no trace.
Who this is for
Service businesses that live or die on the phone. Trades, restaurants, venues, clinics, property and professional services. More than about fifteen calls a week.
If your phone rings twice a week this will not be useful to you.